Terms of Service
Liverpool Mobile Hairdressing ("we", "us", "our") is a Women's/Ladies Mobile Hair Salon, providing hair cutting, hair colouring and hair styling services in Liverpool and immediate surrounding areas. By accessing or using any part of this website, corresponding or making a booking with us, "you", the "client" agrees to our terms of service.
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Booking Provisions and Requirements​
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1) a. Our hairdressing services are provided on a mobile only basis at a location of your choice.
b. The client shall provide the location for their appointment and ensure all appropriate provisions are in place. These include; a suitable working area, mains power (for electrical equipment) a sink with running water (for washing hair etc) chair or seating (for the client) and table/worktop (for colouring processes).
c. We are not responsible for appointments which cannot be fulfilled due to a lack of these basic provisions.
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2). Appropriate parking as reasonably close to the appointment location as possible should be provided. The client is responsible for reimbursing our hairdresser with any unforeseen parking costs unless otherwise pre-agreed in the booking.
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3) Our hairdresser will discuss any other requirements related to you personally ahead of your booking e.g if your hair should be wet, dry etc.
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New Appointments ​
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1) All new bookings are at the discretion of Liverpool Mobile Hairdressing and we reserve the right to withdraw our services or decline the provision of our services outside of working areas.
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2) Provisional bookings can be discussed verbally but all appointments must be formalised in writing over messages (WhatsApp, Text, Instagram, Email etc). This will specify the time, location and agreed services in basic format and provide a reference for both parties.
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3) A non-refundable deposit may be required to confirm your booking and is at our discretion. This is a non-refundable payment which secures our availability for the chosen date and time.
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Scheduling
1) a. We always endeavour to be on-time for our appointment as we are sure you are too. However please liaise with us if you are running behind and we will let you know if we are running late. We leave plenty of time between appointments but there are occasionally issues out of our control (traffic accidents etc) which may delay our arrival.
b. If our hairdresser is unable to access your property and we are unable to contact you, we will wait for a maximum of 20 minutes before the appointment will be classed as a client cancellation and we will leave for our next appointment.
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Pricing/Policy
1) Prices may vary based on location and your hair (e.g longer, thicker hair for a full head of highlights can cost more than shorter hair).
2) Prices shown on the website are correct at the time of input. We reserve the right to change advertised prices at any time without notice to you.
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3) Due to the artistic nature of our services, we cannot offer refunds on services performed but will endeavour to ensure complete satisfaction in our work.
Cancellations
1) a. All cancellations must be made in writing.
b. You are permitted to cancel your appointment with loss of deposit only, up to 48 hours prior to your booking.
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c. For bookings cancelled with less than 48 hours until the appointment, we reserve the right to charge a £20 cancellation fee.
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2) a. Appointments can be rescheduled without penalty by either party in the event of unavoidable personal circumstances (e.g illness). If we cancel, you will have the option to reschedule, but if we cannot offer you an alternative appointment within 10 days and you are unable to wait longer, you can opt for a refund instead.
b. We do not accept liability for any other losses as a result of being unable to provide our service.
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3) For bookings in which a patch test has been completed by us at our own time and expense, and your final appointment has been cancelled and not rescheduled by yourself, we reserve the right charge a £20 cancellation fee which covers the cost of your colour and travel for our stylist who completed the patch test.
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Patch Testing
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1) a. Professional hairdressing regulations require a patch test to be completed on clients undertaking colouring services, in accordance to manufacturers guidelines. These include permanent and demi-permanent colour and toning. A patch test is not required for bleaching but is required for most toners. We require our patch test form to be completed digitally or in person.
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b. The patch test must be completed no later than 48 hours prior to your final colouring appointment. You will be asked to complete our online declaration or sign a physical document during your appointment confirming that a patch test has been completed.
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c. Using your chosen colour, we will complete patch test according to the manufacturers guidelines. Additional colours can be tested for a £3 per-colour additional charge.
d. We are not liable in any way for any possible adverse affects or allergic reactions as a result of this process.
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e. You must inform us of any allergic or adverse reactions as a result of your patch test as soon as reasonably possible.
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f. If a patch test is refused we reserve the right to withdraw our services, but we may offer an alternative option such as patch-test free temporary toning (Wella Colour Touch Mask) or for virgin hair, (Magma Lighten and Tone).
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